Enabling the MyInfo
“Forgotten Password” Feature




A new password will automatically be emailed to you if you forget your password, provided you enable this feature in advance by taking the following actions:

·        Go to MyInfo at MyInfo.crc.com and enter your Employee ID and Password.

·    After login, select My System Profile at the bottom of the Menu.

·       Select Change or set up forgotten password help under the Password heading. Select a question from the drop-down menu and then type your response. These will serve as your challenge question and answer if you forget your password in the future. After you complete this step, click OK.

·    Under the Email heading, enter your primary email address. Click OK, then click Save.



How the Feature Works


After completing the steps, if you forget your password you may access the MyInfo website at MyInfo.crc.com and In the "Links" Section click on MyInfo Self Service Password Reset Link . Enter your Employee ID and click Continue to answer your challenge question.


If you provide the correct response to your preselected question, a new password will be sent immediately to your primary email address shown. For security reasons, you will not be able to change your email address while using this option.


After you receive your new password by email, you may then log on to the MyInfo website and change it to a new password of your choice. Be sure your new password contains a combination of at least eight case-sensitive alphabetic, numeric and/or special characters.


To Contact MyInfo Support via Help Desk


If you have any questions, click here to email MyInfo or call 855-727-2457 to speak with a service representative from 7:00 A.M. to 5:00 P.M. Pacific Time, Monday through Thursday, or 7:00 A.M. tp 4 P.M. Pacific Time on Friday (except holidays).